When will my Wine Club Selection arrive?
Your Wine Club Selection should arrive around the first week of the month every March, June, September and December. You will receive an email tracking notification from Australia Post when your wine is being despatched.
How many wines will I receive?
Members receive 6 bottles each season; this is a total of 2 dozen per year.
What are the benefits of being a First Creek Wine Club Member?
- Save up to 30% off Wine Club Selections
- Receive 20% off other wine purchases
- FREE delivery within Australia
- Access to pre–releases wines
- Exclusive MEMBERS ONLY specials
- Invitations to our Wine Club Community events
- Members Tasting at Cellar Door including a cheese plate and winery tour (bookings required)
- Ability to Switch your selection and drink with the seasons!
- Set price for Wine Club Selections
- Manage your wine preferences via your Member Account
- Food and Wine matching event invitations
- JOIN OUR WINE CLUB TODAY!
When will my Wine Club Selection be billed?
It will automatically be billed 2 weeks prior to despatch. To view the billing date of your next shipment, simply log into your Member Account via our secure website then click View Details. You will also receive an email notification 2 weeks prior to billing. Please add email@example.com into your email address book to ensure consistent delivery of these notifications.
Can I choose my Wine Club Selection?
Yes, Members can select from our curated Mixed, Red or White Selections. Alternatively, you can select the Member’s Choice option of 6 bottles of the same variety. You can switch any time prior to the billing date for your next shipment via your Member Account.
How can I switch my Wine Club Selection?
Simply log into your Member Account via our secure website and click Switch Package any time prior to billing for the next shipment. You will continue to receive this selection unless switched again. The ‘cut-off date’ to switch your Selection is always the day before billing for the next shipment. For further assistance please call Wine Club on 02 4998 7293.
Will Australia Post leave my wine if I am not home?
If there are no delivery instructions, Australia Post will leave a card to collect at the Post Office. If you have provided us with delivery instructions, you are giving Australia Post an AUTHORITY TO LEAVE. Please make sure your delivery address and instructions are up-to-date, this includes a Business / Building name if delivery is to a Business address.
To view or update details, log into Member Account and click View Details.First Creek cannot accept responsibility for incorrect address and additional postage / handling charges may apply. The Member accepts all liability if there is an authority to leave.
How do I log into my Member Account?
Go to our secure website www.firstcreekwines.com.au and click Wine Club, then Sign in. Click here to log into Member Account. Here you can view your Wine Club Selection (subscription), update debit / credit card details, view or change delivery details, view next shipment / billing date and order additional wine. For further assistance, please call Wine Club on 02 4998 7293.
How can I order extra wine?
Simply log into your Member Account, click on Store and choose wine. You will then receive 20% discount and free delivery. You will receive an email tracking notification from Australia Post once your wine is despatched. Alternatively, email us on Wineclub@firstcreekwines.com.au or phone Wine Club on 02 4998 7293.
I am going away; can I delay my wine club shipment?
Of course! Simply email us on Wineclub@firstcreekwines.com.au or phone us on 02 4998 7293 and we can schedule a delay date for your wine delivery.
Can I skip my next wine club shipment?
Yes, whether you’re going on an extended holiday or your cellar is over stocked. To suspend your next wine shipment, log into your Member Account via our website and click suspend. Please note; this will only suspend one shipment at a time, deliveries will automatically resume after the suspended shipment.
What is your cancellation policy? Are there any minimum commitments?
Your membership is perpetual with a minimum 12 months subscription. After your initial period, you can then cancel your membership any time prior to the billing period for the next shipment; if cancelled during or after this billing period, the cancellation will apply to your next delivery. A cancellation fee may apply, if cancellation is prior to initial of 12 months period.
You can cancel your membership via email firstname.lastname@example.org or by calling Wine Club on 02 4998 7293.
JOIN OUR WINE CLUB TODAY!