When will I receive my wines?
Based on your sign up date you can choose to receive monthly, quarterly or bi-annual wine deliveries on the anniversary of joining . You’ll be notified before your pack ships and receive tracking once it’s on the way.
Can I skip or pause a delivery?
Absolutely. You can skip one delivery, pause or change your delivery at any time by logging into your account. We’ll also send a reminder before each shipment so you’re never caught off guard.
Can I customise my pack?
We've designed our clubs so that you have the ultimate in flexibility. You can choose which wines you receive and how often, or let us choose for you.
Is there a minimum commitment?
The minimum commitment to all our club options is just 24 bottles a year, but of course you can use your member discount to buy plenty more than that! We also rewards based on how much you spend, the more you spend the more benefits you'll receive.
What’s the difference between the clubs?
First Flex is our most flexible option with monthly, quarterly and biannual 6 and 12 bottle deliveries of wines of your choice from right across our portfolio.First Reserve is for collector and connoisseur - it features our premium, limited release Winemaker's Reserve, Single Vineyard and Museum wines, but with the flexibility to allow you to choose which 24 bottles across these three ranges you decide to cellar each year. Take it all in one go or spread it over four quarterly six packs, you decide.
Do I get any other perks?
Absolutely! All members receive special pricing on top-up orders, priority invitations to events, and first access to limited releases before they hit the shelf. With our new Loyalty program there are also tier based benefits so essentially the more you spend with us the more you benefit!